Last updated: October 2026
Overview
Servia (published by Betfien Technologies) helps you find, book, and pay for trusted services. This page explains how to get help with the app — whether you're a customer booking a service or a provider offering one. You don't need to sign in to contact us.
Contact support
The fastest way to reach us is by email at support@betfien.com. You can also use the form at the bottom of this page — it goes to the same support team.
- Email: support@betfien.com
- Hours: Monday–Friday. We read messages daily and reply as quickly as we can.
- Cost: Support is free for all Servia users.
What to include in your message
To help us resolve your issue on the first reply, please include:
- The phone number or email linked to your Servia account, so we can locate it.
- Your device and app version (for example, iPhone 15 / iOS 18, Servia 1.x).
- A clear description of what happened and what you expected instead.
- The date and time of the issue, and the booking or request reference if it relates to a specific service.
- A screenshot or screen recording, if you can — it speeds things up a lot.
Response times
We aim to acknowledge every support request within 1–2 business days, and to resolve most issues within 5 business days. Urgent safety or security concerns are prioritized.
Common questions
- Booking or payment problem — email us with the booking reference and we'll investigate and, where applicable, arrange a correction or refund per our terms.
- Can't sign in or didn't receive a code — confirm your phone number or email is correct and try again; if it still fails, contact support and we'll help restore access.
- Change or delete your data — see the Servia Data Deletion page (betfien.com/apps/servia/data-deletion).
- Close your account — see the Servia Account Deletion page (betfien.com/apps/servia/account-deletion).
- Privacy questions — see the Servia Privacy Policy (betfien.com/apps/servia/privacy).
Safety and security
If your concern involves your safety, suspected fraud, or a security vulnerability, email security@betfien.com and we'll treat it with priority. In an emergency, contact your local emergency services first.