Last updated: October 2026
Who we are
Servia is a mobile application published on Google Play under the developer name Betfien Technologies. This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when users access Servia and its related services.
Servia is a mobile marketplace that lets you discover, chat with, book, and pay trusted local service providers — request service where you are, track arrival, and pay in-app. In this policy, "we", "us", and "our" refer to Betfien Technologies, the publisher of Servia.
- Application: Servia
- Google Play developer: Betfien Technologies
- Website: https://betfien.com
Information we collect
- Account information — your name, phone number, email address, display name, language preference, and the role you use (customer or service provider).
- Profile and business details — for service providers, business name, services offered, service area, and related profile content you add.
- Bookings and messages — the service requests you make or accept, chat messages between customers and providers, status, and history.
- Location — with your permission, your device location is used to show nearby providers ("near me") and to share a pickup/arrival location for a request. Servia uses foreground location only; it does not track your location in the background.
- Photos and camera — photos you choose to capture or upload (for example a profile photo or a photo attached to a request).
- Voice input — if you use voice-to-text dictation, your speech is processed to produce text; see "Device permissions" below.
- Payment information — when you pay in-app, card details are collected and processed directly by our payment processor (Stripe). Servia does not store your full card number.
- Device and usage information — device type, operating system, app version, language, and basic diagnostic/usage logs used to operate and improve the app.
How we use your information
We do not sell your personal information.
- To operate the marketplace — match customers with providers, manage bookings, chat, arrival tracking, and payments.
- To process payments and payouts through our payment processor.
- To provide customer support and respond to your requests.
- To keep the service safe — prevent fraud and abuse, and debug problems.
- To send service-related notifications (for example booking status and messages).
- To comply with legal obligations.
How we share information
- With other users as needed to fulfil a booking — for example a customer and the assigned provider share the information required to complete the service (such as name, approximate or agreed location, and messages).
- With our payment processor (Stripe) to process in-app payments and payouts, under Stripe's own terms and privacy policy.
- With service providers that help us run the app — such as cloud hosting, maps (Google), and push-notification delivery — bound to protect the data.
- When required by law, or to protect the rights, safety, and property of users, the public, or us.
Device permissions
Servia requests device permissions only at the point of use, and the app remains usable if you decline. Location (foreground) powers nearby search and request locations; Camera and Photos let you add images to your profile or a request; Microphone / speech recognition powers optional voice-to-text dictation. You can change or revoke any permission at any time in your device settings.
Data retention
We keep your personal information for as long as your account is active and as needed to provide the service, then delete or anonymize it after account deletion, subject to reasonable backup cycles and any retention required for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.
Your rights and choices
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can request account and data deletion at any time — see our Account Deletion and Data Deletion pages linked below — or contact us using the details in "Contact".
Children
Servia is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Security
We use technical and organizational measures designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work to protect your information and to respond to incidents responsibly.
Contact
For privacy questions or to exercise your rights, contact support@betfien.com or contact@betfien.com. For security concerns, contact security@betfien.com.