Servia Privacy Policy

Introduction

This Privacy Policy explains how Betfien Technologies ("we", "us", "our") collects, uses, shares, and protects your information when you use Servia (the "App") on Android and iOS. By using the App you agree to this policy.

Servia helps you find, book, and pay for trusted local services, and lets you post tasks that nearby professionals can accept. To connect you with providers, coordinate the service, and process payment, the app processes your location, the details of your request, messages, and payment-related information.

Information we collect

• Account information — Examples: Email address, name, phone number, and sign-in identifiers. Purpose: To create and secure your account and manage your requests.
• Location data — Examples: Precise device location and the service address you provide. Purpose: To find and dispatch nearby providers, coordinate arrival, and display service on a map.
• Request & service content — Examples: Tasks and bookings you post, photos, notes, offers, and status updates. Purpose: To match you with providers and fulfill and document the service.
• Messages — Examples: Chat messages exchanged between you and a provider about a request. Purpose: To let you and the provider coordinate the service and resolve issues.
• Payment information — Examples: Transaction amounts and status. Card details are entered into and handled by Stripe. Purpose: To process payments and issue receipts. We do not store full card numbers.
• Provider identity verification — Examples: For service providers only: identity documents and verification results. Purpose: To verify professionals (KYC) so the marketplace stays safe and trustworthy.
• Device & diagnostic data — Examples: Device model, OS version, app version, push token, and crash logs. Purpose: To deliver notifications, keep the app secure and stable, and fix problems.

Device permissions

The app requests the following permissions at the point of use. You can grant or revoke them at any time in your device settings; some features may not work without them.

• Location: To find nearby providers and coordinate service at your address.
• Camera & Photos: To add photos to a request or message, and — for providers — to complete identity verification.
• Notifications: To update you on offers, messages, and service status.

How we use your information

• Match you with nearby service providers and coordinate the service.
• Enable messaging and negotiation between you and a provider.
• Process payments and issue receipts.
• Verify providers to keep the marketplace safe.
• Provide support, resolve disputes, and improve the app.

How we share information

• We do not sell your personal information.
• We share the information needed to complete a request between you and the assigned provider (e.g. service address, request details, and messages).
• We share data with the service providers listed below to operate the app.
• We may disclose information if required by law or to protect our users' rights and safety.

Service providers

We work with the following providers, who may process data on our behalf to operate the app:

• Stripe: Processing payments securely (handles card data directly).
• Google Maps Platform: Maps, geocoding, and location features.
• Didit: Identity verification (KYC) for service providers.
• Expo: Push notifications and over-the-air app updates.
• Betfien backend services: Storing account, request, and message data to run the service.

Data retention

We keep request, message, and transaction records for as long as needed to provide the service and to meet tax, accounting, and legal obligations. Precise location data tied to a completed request is anonymized or deleted after a configurable retention period.

Security

We use technical and organizational safeguards — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to promptly address any issues.

Your privacy rights

Subject to applicable law (including Canada's PIPEDA and Quebec's Law 25, and, where applicable, the EU/UK GDPR), you may:

• Access the personal information we hold about you and request a copy.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated personal data.
• Withdraw consent or object to certain processing.
• Request portability of information you provided to us.

International users

We are based in Canada and may process and store information in Canada and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Account & data deletion

You can request deletion of your account and personal data at any time from within the app, or by emailing [email protected]. See the dedicated page: /apps/servia/delete-account. We will delete or anonymize your personal data within a reasonable period, except where we must retain limited records to meet legal obligations.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date above and, for material changes, provide additional notice within the app. Continued use of the app after an update means you accept the revised policy.

Contact us

If you have questions about this policy or your personal information, contact Betfien Technologies at [email protected].