Delete your Servia data

Overview

This page explains how to request deletion of the personal data that Servia (published by Betfien Technologies) holds about you. You can ask us to delete specific data, or all of your data. To delete your whole account, see the Account Deletion page.

How to request data deletion

Email support@betfien.com from the email address linked to your Servia account, with the subject "Delete my data".

• Tell us whether you want ALL your data deleted, or only specific data (for example your uploaded photos, your chat messages, or your location history).
• Include the phone number or email you used to sign up so we can locate your account.
• We may ask you to verify the request to protect your account from unauthorized deletion.

Data categories you can ask us to delete

• Profile data — name, phone, email, display name, and (for providers) business profile and service details.
• Bookings and chat — your service requests and messages history.
• Photos and uploaded content tied to your account.
• Location data associated with your requests.
• Device and usage/diagnostic data linked to you.

What may be retained (and for how long)

• Transaction and payment records required for legal, tax, accounting, and fraud-prevention purposes — kept for the period required by applicable law, then deleted.
• Data needed to resolve an open dispute, enforce our terms, or meet a legal obligation — kept only as long as necessary.
• Aggregated or anonymized data that can no longer identify you.
• Residual copies in secure backups, overwritten on our normal backup cycle.

Timeframe

We action verified data-deletion requests within 30 days and confirm by email when complete. Deleting some data (for example your account login or payment-linked records) may limit or end your ability to use parts of Servia.

Contact

Questions about your data? Contact support@betfien.com or contact@betfien.com. For security concerns, contact security@betfien.com.